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Showing posts from August, 2018

Podcast Review: AB Testing #86 - Not the Customer's Champion

"Your most unhappy customers are your  greatest source of learning - Bill Gates"

Here are a few ideas and things I've been thinking about since I listened to AB Testing podcast #86.

It's always fun to listen to Alan and Brent chat about testing, and their brain-child Modern Testing Principles. In this podcast, they review the fifth principle, which states:

"FIVE - We believe that the customer is the only one capable to judge and evaluate the quality of our product."

(Check out the complete list here!)
I generally like the points these guys are making about testers not being the customer, or pretending to be the customer.

It's the idea that we need to go deeper than that and ask questions about what exactly it is that we are trying to make. This seems to head a tad bit into business analyst territory, but that's OK. Testers are analysts too, and business oriented folks can't think of everything. Often, testers pairing with business analysts or pro…